FAQ

Payment Methods

What payment methods do you accept?
We accept the main payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal.

Is it safe to pay on your website?
Yes, we use secure payment systems with advanced encryption to protect all transactions. You can shop with peace of mind.

Can I pay in installments?
Currently, we do not offer the option to pay in installments, but you can contact our customer service for more information on alternative payment solutions.

Shipping Timing

How long does shipping take?
Orders are processed within 1-2 business days. Delivery times vary depending on the destination, but generally range from 4 to 7 business days.

Can I track my shipment status?
Yes, once the order has been shipped, we will send you a tracking code to monitor the delivery progress.

Refund Policy

Can I return a product?
Yes, we accept returns within 14 days of receiving the order. The product must be unused and in its original packaging.

How do I request a refund?
To request a refund, contact our customer service providing the order number and the reason for the return. We will guide you through the process.

When will I receive my refund?
Once the return is received and verified, the refund will be processed within 5-10 business days. The amount will be returned via the same payment method used for the purchase.

Where to Contact Us

How can I contact customer service?
You can contact our customer service via email at carzap2025@gmail.com. We are available Monday to Friday, from 9:00 AM to 6:00 PM.

Can I contact you via social media?
Yes, we are present on Facebook, Instagram, and TikTok. You can send us a direct message and we will respond as soon as possible.